Privacy policy
Last Updated: March 2026
Welcome to NexKart (https://nexkartbd.shop). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Information We Collect
When you place an order on NexKart, we may collect the following information:
• Full Name
• Phone Number
• Delivery Address
• Email Address (if provided)
How We Use Your Information
We use your information to:
• Process and confirm your orders
• Deliver products to your address
• Provide customer support
• Improve our services and website experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with courier services for the purpose of delivering your order.
Data Protection
We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.
If you have any questions about this Privacy Policy, please contact us at:
Email: nexkart231@gmail.com
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Shipping Policy
Thank you for shopping with NexKart.
Delivery Coverage
We deliver products across Bangladesh.
Delivery Time
• Inside Dhaka: 1–2 business days
• Outside Dhaka: 2–3 business days
Delivery time may vary depending on location and courier service.
Shipping Charges
• Inside Dhaka: 70 BDT
• Outside Dhaka: 120 BDT
Courier Service
We deliver orders using trusted courier partners such as Pathao and Steadfast.
Orders are processed after confirmation and shipped as quickly as possible.
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Return & Refund Policy
At NexKart, customer satisfaction is important to us.
Damaged Product Policy
Customers must check the product in front of the delivery person at the time of delivery.
If the product is:
• Damaged
• Broken
• Incorrect
You may immediately return it to the delivery person.
Important Notice
Once the product has been received and the delivery person has left, returns or refunds will not be accepted.
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Cash on Delivery (COD) Policy
NexKart currently offers Cash on Delivery (COD) as the primary payment method.
Customers can pay the total amount in cash to the delivery agent at the time of delivery.
Please ensure the correct amount is available when receiving the order.
Orders may be cancelled if:
• The customer is unreachable during confirmation
• Incorrect delivery information is provided
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Cancellation Policy
Orders can only be cancelled before the order is shipped.
If you wish to cancel your order, please contact us immediately.
Once the order has been shipped, it cannot be cancelled.
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Terms & Conditions
By using the NexKart website (https://nexkartbd.shop), you agree to the following terms and conditions.
Product Information
We try our best to ensure all product descriptions, images, and prices are accurate. However, minor differences may occur.
Order Confirmation
Our team may contact customers by phone to confirm orders before processing.
Pricing
All prices listed on the website are in Bangladeshi Taka (BDT) and may change without prior notice.
Delivery
Delivery time depends on the customer’s location and courier service availability.
Contact Information
For any questions regarding our policies, please contact us:
Business Name: NexKart
Website: https://nexkartbd.shop
Email: nexkart231@gmail.com
Phone: 01601002565
Address: Tejgaon Industrial Area, Dhaka, Bangladesh